Shopping on Proudly Anambra is easy! Once you have found the product you want to buy just follow the steps below:
Register an account or Login into your existing account by entering your Email and password - Enter your shipping/billing information ensuring your address is complete and accurate - Choose Delivery Method - Choose your preferred Payment Method - Click on CONFIRM ORDER to complete your order.
Once your order is placed we will either automatically confirm it or we will call you for confirmation in case we need more details. (Please note that this confirmation is a mandatory step before we ship your order).
Need help placing an order? Call our Order Line - . Operating Hours: Tuesday - Sunday: 8am - 8pm.
Your order may be delivered by the courier companies affiliated with us, or by the seller agents, depending on the delivery method chosen by the buyer. You may be called prior to or on the same day as delivery to see if you are available to receive your order.
If you are having trouble adding products to your cart please make sure that you have made all relevant selections. If you still have problems this may mean that the item you are trying to buy is sold out.
Need help placing an order? Call our Order Line - . Operating Hours: Tuesday - Sunday: 8am - 8pm.
There are no hidden costs or charges when you order from Proudly Anambra. All costs are 100% visible at the end of the checkout process.
If a warranty is offered on a product it will be displayed on the product page. If a product is sold by multiple vendors the warranty period offered by each vendor may be different too.
When you shop on Proudly Anambra you can be rest assured that you can return your product instantly upon delivery when your order doesn’t fit with the product delivered to you.
We would send you an email once your order has been confirmed. We might also call you in some cases. We also send text messages once your delivery is completed.
You can request for a change if your order is not yet shipped and the new address is in the same region or city. However, if you wish to change the shipping address to a different region or city we will have to cancel and replace the original order.
The average delivery timelines are displayed on the product page but it also depends on your location. We also send regular updates on the progress of your order via emails on your registered email id App notifications/alerts on the Proudly Anambra App and SMS's. We recommend that you update your current phone number and check your registered email to get the latest updates on your order and also download the Proudly Anambra App on your mobile phone.
We do our best to begin processing your orders at the instant you make your payments. However, within Anambra takes between 24hours - 3days based on your location and the level of movement in such areas, while other states in Nigeria takes 1-7 days.
You can be rest assured that we are doing all that we can to get your order to you at the earliest. The delay is possibly due to higher than normal volume of demand that we are currently experiencing.
Yes, your package can be delivered to any address that suits you. Simply enter your preferred address as the delivery address when placing your order.
Proudly Anambra for now works very effectively within Anambra State, however we attend to inter-state orders placed in the special order category. We deliver products nation-wide when only placed as a special order.
Delivery costs are the costs incurred by Proudly Anambra and our logistics partners to bring your ordered items to the delivery addresses or the pickup station you indicated.
Yes the delivery agent will contact you to confirm your availability and exact location. Also we will send you an email with details of the delivery agent incases we find it appropriate.
No, for now we don’t have a pickup location, we deliver all products to our clients address.
You must refuse to accept the delivery of an open package. Reach out to our support lines to report cases like this.
Items from different vendors are delivered separately to ensure that there is no delay in fulfilling your order. Be rest assured that you will receive all your items within the delivery period mentioned on the product pages of each of these items.
We sincerely apologize for any inconvenience caused. Please contact us through our email support@proudlyanambra.com or contact us through calls so that we can sort things out.
We might put a restriction on some on-demand items so that everybody gets a chance to enjoy our amazing deals. These conditions will be mentioned on the product page and at checkout.
Proudly Anambra ensures that all items ordered during special events like Black Friday etc. are delivered within the delivery timeline as communicated on the product page. They may vary from the usual delivery timeline so check the product page delivery timeline information at the moment of the order.
No, not yet. We do not provide international delivery for now.
Cancellation is possible only before your order is Shipped. Once the order is Shipped we cannot cancel.
Oops! We apologize for this error. Please kindly reach out to our support channels so we can ensure a hitch free return.
You can choose from one of the available payment methods on Proudly Anambra listed below.
- Pay Through Flutterwave.
- Pay from your Wallet (You can deposit money into your wallet, so you can transanct easily from your Proudly Anambra account).
We only accept naira payments for now.
There are no hidden charges when you make a purchase on Proudly Anambra. The order amount is inclusive of all taxes, service fee and shipping fees.
Note: For International Payment via Credit / Debit card you may be charged a cross border fee by your issuing bank as our payment processor is based outside Nigeria. For information on the exact charges please contact your issuing bank.
When paying with Debit / Credit card on Proudly Anambra we will ask you for your 16 digit Card number and expiry date and CVV (Card Verification Value) / Security code. Please note that Proudly Anambra doesn't save your card information (unless you specify) or CVV information and you will be asked to enter it each time you purchase on Proudly Anambra.
Fraud detection and prevention are very important to us. We take all steps to ensure that transactions are genuine and that our customer's details are completely secure. Online payments are monitored continuously for suspicious activity and some transactions are verified manually if we feel that it is not authorized by the owner of the card.
If you experience trouble completing payment through debit/credit card first thing to do is to make sure that your card is activated for online payments and that you have enough funds/ credit limit to complete the transaction. Your bank can help you verify these details and you can contact them directly.
Sorry we don't offer payment in installments at this moment.
That's easy! You can register as a customer on Proudly Anambra by following the simple steps below:
Visit our homepage
- Click on Login in the top right corner of the Proudly Anambra homepage
- Click on CREATE AN ACCOUNT with google or Register with Facebook
- You will be asked to provide some basic information.
- Once you have provided the required information click on SUBMIT to complete the registration process.
We will send you an email to verify your account and welcome you to Proudly Anambra. Then you can start shopping from different stores and millions of items on Proudly Anambra.
Your e-mail address helps us to inform you in good time about your order. It also serves as a username and allows you to log in to your account.
To ensure that your account is always secure multiple email addresses cannot be added. However, changing your current email address means changing your account.
We miss you when you don't visit us but we never deactivate your account unless you request it or for exceptional cases of customers with a very high order refusal rate.
We hate to see you leave! You can leave your account on hold and come back whenever you want. However, if you still wish to deactivate your account please contact our customer service.
Kindly find the register as a seller option and fill in your detail, once verified, you can sell as you please.
Kindly find the register as a delivery company option, fill in your details, one verified, you are good to go.
To change your account password follow the simple steps below:
- Click on Your Account in the upper right corner of your screen (if you are logged in you will see your name there).
- Click the mobile toggle for options and then select Settings.
- Enter the required information and click on Submit.
To retrieve your account password please follow the simple steps below:
- Click on Login in the upper right corner of your screen.
- Enter your registered e-mail address and click on the Forgot your password? button to get an email on your registered account with instructions on how to set a new password.