Proudly Anambra strives to offer an easy and user-friendly experience across our marketplace. However disputes between customers and sellers and/or Proudly Anambra will occasionally occur.
This policy provides guidance to customers on how to report issues or complaints and resolve disputes.
How can I report an issue or complaint?
To report an issue or a complaint you may contact Proudly Anambra customer service by telephoning ; or by chatting us on any of our social media platforms including whatsapp.
For fast and efficient resolution of specific types of issues listed below you can also use the email address listed below to reach the right team directly.
Issues like reporting security breaches and suspected fraud, legal disputes, data privacy related issues, reporting infringing products, and reporting incorrect product information
support@proudlyanambra.comWhat happens after I report an issue or complaint?
After you report and issue or a complaint Proudly Anambra shall take the following steps: 1. Record the following information for purposes of keeping you updated and tracking the issue ▪ your name and contact details; and ▪ the nature of the issue 2. Contact you through calls for updates on your complaints at intervals. 3. Send you regular email updates on the steps taken to resolve the issue in the event that it is not resolved upon first contact. 4. Notify you through email once the matter has been resolved and seek your confirmation of your level of satisfaction with resolution.What happens if my issue or complaint is not resolved to my satisfaction?
Proudly Anambra operates the escalation process set out below to ensure the timely and satisfactory resolution of all issues.
Where possible we will attempt to resolve issues at the first point of contact with the customer service team.
If our customer service team is unable to resolve your issue within 24 hours of your first contact a member of the issue resolution team will undertake an investigation.
The issue resolution team may request additional information from you and they will investigate the issue considering all relevant circumstances and information available. You will be informed of their findings within 48 hours of your first contact.
We endeavour to resolve all issues within 5 days of your first contact.
Can I contact sellers directly?
Proudly Anambra will make every effort to contact sellers to resolve customer complaints on behalf of our customers.
What if a seller refuses to cooperate in the dispute resolution process?
Any seller that fails to cooperate in good faith to resolve a customer's complaint may have its seller account restricted or terminated.